· Strategy Development/Implementation:
  - Develop and implement initiatives to enhance the patient experience from
    scheduling appointments to post-visit follow-up.

· Communication/Interpersonal:
  - Act as a liaison between patients and clinic staff to address any concerns
   or feedback regarding their experience.

· Quality Assurance/Feedback Analysis:
  - Conduct regular assessments of patient satisfaction through surveys,
    feedback forms, and other means, and utilize this information to identify
    areas for improvement.

· Process Improvement/Collaboration:
  - Collaborate with clinical and administrative teams to streamline processes
    and workflows to ensure efficient and seamless patient care.

· Training/Employee Development:
  - Provide training and support to clinic staff on best practices for patient
    interaction, communication, and service excellence.

· Compliance/Regulatory:
  - Monitor and maintain standards for patient confidentiality and privacy in
    accordance with regulatory guidelines and clinic policies.

· Relationship Management/Customer Service:
  - Develop and maintain relationships with patients and their families to
    ensure open communication and a personalized approach to care.

· Marketing/Communications:
  - Work closely with the marketing and communications team to promote
    positive patient experiences and testimonials.

‍

· Reporting/Data Analysis:
  - Prepare reports and presentations on patient satisfaction metrics, trends,
    and improvement initiatives for clinic leadership.

· Ad Hoc Duties:
  - Perform any other tasks as directed by the immediate head.

· Bachelor's degree in healthcare administration, business administration, or
  related field.
· Must. be a licensed medical professional.
· Previous experience in a customer service or patient-focused role within a
  healthcare setting.
· Strong interpersonal and communication skills with the ability to interact
  effectively with patients, families, and multidisciplinary teams.
· Excellent problem-solving skills and the ability to handle sensitive situations with
  empathy and professionalism.
· Knowledge of healthcare regulations, patient rights, and confidentiality
  requirements.
· Proficiency in Microsoft Office Suite and experience with patient management
  software preferred.
· Ability to work independently and collaboratively in a fast-paced environment.
· Commitment to continuous improvement and providing exceptional patient care.

Ready to take the next step in your career with Clinica Prime?
Send your updated resume/CV to hrd@clinicaprime.com.ph
with the subject line:
[JOB POSITION] – Complete Name
(Example: Nurse – Juan Dela Cruz)

‍We’re excited to learn more about you and how you can be part of our growing team of compassionate healthcare professionals.
‍